We read every message that arrives at Lanternjar, and we welcome hearing from you. Whether you spotted an error in an article, want to suggest a topic, or have a question about how we cover personal finance, this page explains the best way to reach our editorial team.
How to Reach Us
Send your message to [email protected]. A clear subject line helps us route your note to the right editor, so try to summarize your reason for writing in a few words.
To help us respond well, include enough detail for us to understand your question. If you are referencing a specific article, paste the title or the link so we can find it quickly.
What to Write About
Here are the kinds of messages we love to receive:
- Corrections: Tell us if a figure, date, or fact looks wrong, and we will review it.
- Topic ideas: Suggest credit, budgeting, banking, or debt subjects you want us to cover.
- Feedback: Let us know what helped you and what fell flat.
- Partnership and press: Reach out if you work in media or want to collaborate on financial education.
Response Times
We aim to reply within a few business days. Volume rises and falls, so response times may vary, and complex questions sometimes take longer while we research them properly. Thank you for your patience.
What We Cannot Help With
Lanternjar is an independent education site, not a bank, lender, or financial institution. We are not customer service for any company you do business with.
If you need to dispute a charge, check an account balance, reset a password, or resolve a billing issue, contact your bank, card issuer, or lender directly. They have your account details and the authority to act on them. We do not, and we cannot access or change anything tied to your accounts.
We also do not provide personalized financial advice through this address. Our articles share general information to help you learn, and decisions about your money should involve a licensed professional who knows your full situation.
For your security, never send account numbers, passwords, Social Security numbers, or other sensitive personal details in your message. We will never ask you for that information, and you should keep it private.
With those notes in mind, we look forward to your email and appreciate you being part of the Lanternjar community.